Question 1

How quickly can you fix my damaged panels?

Accepted Answer

In most cases, we can repair or replace damaged panels within 24-48 hours. We stock common panel styles and colors for same-day repairs when possible. For custom panels or unique door styles, ordering may take 3-5 business days. We'll always provide a temporary fix to secure your garage if needed while waiting for parts.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Damaged panels typically result from vehicle impacts, severe weather (hail, high winds), age and wear, or improper spring tension causing the door to close too quickly. Regular maintenance can prevent many issues, and we recommend annual inspections to catch problems early before they become costly repairs.

Question 3

Do you offer financing for new industrial door installations?

Accepted Answer

Yes! We offer flexible financing options for new garage door installations. We work with multiple lenders to find the best rates for your situation. Many customers qualify for 0% interest for 12 months on qualifying purchases. Contact us for a free estimate and we'll discuss all payment options.

Question 4

How long do garage door springs last?

Accepted Answer

Standard torsion springs are rated for approximately 10,000 cycles (one cycle = one open and close). For a typical household, this translates to 7-12 years. High-cycle springs rated for 25,000+ cycles are available for homes with heavy usage. We recommend proactive replacement before springs break to avoid emergency situations.

Question 5

Do you provide emergency service on weekends and holidays?

Accepted Answer

Absolutely! We offer 24/7 emergency service every day of the year, including weekends and holidays. Our emergency line (1-336-395-5211) connects you directly to an on-call technician. We understand garage door emergencies don't wait for business hours.

Question 6

What's included in your maintenance tune-up?

Accepted Answer

Our comprehensive tune-up includes: safety inspection of all components, lubrication of springs, rollers, and hinges, hardware tightening, spring tension adjustment, track alignment check, weather seal inspection, opener safety test, and a detailed report of any concerns. This service extends door life and prevents costly repairs.

Question 7

Are your technicians certified?

Accepted Answer

Yes, all our technicians are IDA (International Door Association) certified Master Technicians. They undergo continuous training on the latest garage door technologies and safety standards. We're also fully licensed, bonded, and insured for your protection.

Question 8

What warranty do you offer?

Accepted Answer

We provide a 2-year warranty on all labor and workmanship. Parts warranties vary by manufacturer but typically range from 1-lifetime depending on the component. Our satisfaction guarantee means if you're not happy, we'll make it right at no additional cost.

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